MFI is a member of the The Furniture Ombudsman Payment Protection Scheme for supply and fit contracts.  The scheme, developed in conjunction with the Office of Fair Trading, aims to protect you when making an installed Kitchen, Bedroom, or Bathroom purchase.       

We follow the The Furniture Ombudsman Code of Practice and abide by decisions of their concilliation service, a form of alternative dispute resolution.  If there are any problems with the installation of your goods, we'll give you access to this service should your complaint not be resolved within 28 days of commencement.     

The Furniture Ombudsman will hold 20% of the order value in an independent trust account while it considers any complaint.  This sum is released only when they have reached a decision.  If they find in your favour, we will put matters right, and pay the agreed level of compensation.     

For further information, please contact:       

The Furniture Ombudsman
Maxwell Road
Stevenage                                                               
Hertfordshire
SG1 2EW       

Tel: 08701 620 690
Fax: 08701 620 691
Email: info@thefurnitureombudsman.org
Web: www.thefurnitureombudsman.org