Delivery
Where?
We deliver to anywhere on the UK mainland, Northern Ireland and the Isle of Wight (with the exception of bathrooms to the Isle of Wight). A delivery charge will apply which will depend on the value of your purchase.
Internet orders to selected British Islands will be subject to additional delivery charges, please contact Telesales on 0800 023 4457 or your local store for more details.
Delivery can also be arranged to selected counties in the Republic of Ireland, please contact Telesales or your local store for details.
How much?
The delivery charges apply to all orders delivered to anywhere on the UK mainland, Northern Ireland and the Isle of Wight. The delivery charge is calculated using the total order value.
order value | delivery charge |
£0 - £25 | £3 |
£26 - £50 | £5 |
£51 - £75 | £7 |
£76 - £100 | £10 |
£101 - £149 | £12 |
£150 - £249 | £15 |
£250 - £499 | £20 |
£500 - £749 | £30 |
£750 - £999 | £40 |
£1,000 - £2,999 | £50 |
£3,000 - £4,999 | £100 |
£5,000 - £9,999 | £150 |
£10,000 + | £200 |
Orders for the British Isles and counties in the Republic of Ireland will attract other charges and require special arrangements. Please contact Telesales on 0800 023 4457 or your local store for more details.
Your delivery date
When ordering online you will be given a selection of delivery dates to choose from. The dates offered are based on your postcode and stock availability. If the delivery option tells you 'To arrive no later than xxxx' this means your order is a postal item and will be sent to you. Your delivery date will also appear on your Order Confirmation, which will be emailed to you. Delivery of your new Sofa takes approximately 10 weeks, subject to availability. 2 Weeks prior to your delivery date you will be contacted by a Customer Service representative to arrange a delivery convenient to you.
Your delivery time
You'll be allocated a morning (8am - 1pm) or afternoon (12pm - 6:30pm) delivery time. To find out when your slot is, just call our automated delivery line 48 hours before the delivery date on: 0870 609 9609 - You will need your reference number, which appears at the top of your Order Confirmation / Receipt.
4 steps to a hassle-free delivery
We've made our delivery procedures as simple as possible. To ensure yours runs smoothly, just follow our checklist:
- Check that the delivery date, order details and delivery address on your invoice are correct.
- Clear as much space at home to store the boxed items when they're delivered. The more room you can spare, the easier it will be to check the items.
- Check the delivery as soon as possible. The delivery paperwork will help you to identify which items combine to make up the individual units you've ordered. Our delivery team will point out any items that require careful storage.
- If you're arranging an independent fitter, don't schedule installation work to begin until at least three days after your confirmed delivery date. This gives us time to resolve any unexpected delivery problems.
Need to change your order or delivery details?
If you need to change your details or cancel the order, you can phone our telesales team on 0800 023 4457 who will be happy to help. Unfortunately, late changes will affect your delivery date.
Sofa Deliveries
Delivery of your new Sofa takes approximately 10 weeks, subject to availability. 2 Weeks prior to your delivery date you will be contacted by a Customer Service representative to arrange a delivery convenient to you.
Bathroom Deliveries
Please note that we do not deliver bathroom products to the Isle of Wight. However, customers from the Isle of Wight can use the MFI store in Portsmouth or Southampton for their order, but the customer must arrange a carrier themselves to transport their good to the Isle of Wight. If you would like to contact the Portsmouth or Southampton store for further information, their contact numbers are +44(0)02392 668032, +44 (0)02380 330425.