Customer Service

Hello and welcome to MFI's customer care area.

To deliver outstanding levels of customer care are a dedicated team of professionals who are based at our customer service centre and will work to resolve your query quickly and efficiently. If you have any issues with the delivery of your goods or concerns over installation you can contact us using the details below. If you are experiencing difficulties with your order please contact the customer service centre.


Customer service, installation and delivery issues
Call us on 0870 607 5054 and our telephone routing system will ensure that your query is placed with the appropiate department as efficiently as possible.

MFI Customer Services team

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Any other service aspects
MFI can help you with?
For initial resolution of queries relating to the delivery or installation of an order, please contact the store where you purchased the product, or our customer service centre on 0870 607 5054.

If we have been unable to resolve your query to your satisfaction at this initial stage, please contact us as follows:

By post:
Customer Services
PO Box 442
NE9 9AD Gateshead

By email:
customer.service@mfi.co.uk

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There are many reasons why you may want to contact us, such as requesting a brochure, making an appointment, or asking questions about our products or website.

Before you contact us, why not take a look at our FAQs (Frequently Asked Questions) section, where you can find the answers to many questions. Or simply select one of the options below.

Your feedbackRequest a BrochureRequest an appointmentTrade Enquiries

Other General Queries
Pre-delivery questions, please contact your local store

If you wish to find out the time of delivery (AM / PM) please call 0870 607 5054. If you have any sofa enquiries, please call 0870 720 0167 (Tuesday to Friday 9am - 6pm and Monday and Saturday 9am - 5pm).

As part of our ongoing commitment to delighting our customers, MFI will endeavour to ensure that all disabled customers receive the same high standards of service as our able bodied customers. To ensure this we operate a Disability Needs Helpline on 0191 461 6597


Telesales
If you have a sales query you can contact us on
0800 023 4457 or by emailing:
sales@mfi.co.uk

Telesales opening hours
Monday - Friday: 9am - 8pm, Saturday: 9am - 6pm, Sunday: 10am - 5pm

spacer3For all journalist enquiries relating to our products please email the MFI press office on mfipressoffice@sirenpr.co.uk

Head Office
Southon House, 333 The Hyde, Edgware Road, Colindale, NW9 6TD - Tel: 020 8200 8000